Reputation & Review Management

No one can remove honest reviews, and you should avoid anyone who promises to. We can flag reviews that break a platform's rules, like spam or reviews from people who were never customers. For honest negative reviews, we help you write a calm, professional reply, which shows future customers how you handle problems and often matters more than the review itself.

No. We ask every customer. Filtering out unhappy customers before they can leave a review, known as review gating, goes against Google's policies and US consumer protection rules, so we don't do it. Asking everyone keeps your reviews authentic, and a few honest critiques next to many positive reviews can make your rating more believable.

Never. Fake reviews, AI-written reviews, and rewards in exchange for reviews put your business at risk with both the review platforms and US regulators. Every review comes from a real customer, in their own words. Our job is to make asking easy and consistent, so more of your real customers actually take a minute to leave one.

Yes, with consent. Only customers who agreed to receive texts get review requests by text, and every message includes a way to opt out. Customers who haven't opted in can get the request by email instead. We set up the process with consent built in, so you can ask every customer without risking complaints or compliance problems.

Google comes first, since that's where most local searches start and where reviews affect your map rankings. We also cover the sites that matter in your industry, like Facebook, Yelp, or industry-specific directories. During the reputation audit, we check where your customers actually leave and read reviews, and we focus our effort there.

Reputation management pricing depends on how many locations and review sites we cover, how many reviews come in each month, and how much response drafting you need. A single location focused on Google is a smaller scope than several locations across multiple sites. Your free marketing audit ends with a recommendation and a quote.

Yes. We draft replies to new reviews in your brand's voice and send them for your approval, including the tough ones. Replying to every review, good or bad, shows future customers that someone is paying attention. For negative reviews, we keep replies short, professional, and focused on fixing the problem, never on arguing with the customer.